Frequently Asked Questions

Everything you need to know about shopping with THE GREAT.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental U.S. Expedited and international shipping options are also available at checkout.

What is your return and exchange policy?

We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain sale items may be final sale.

How do I care for my THE GREAT. garments?

To preserve the quality of our signature fabrics, we recommend following the specific care instructions on the interior label of each garment. Most of our pieces thrive with cold water machine washing and low-heat drying or laying flat to dry.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Yes, THE GREAT. ships to most countries worldwide. International shipping rates and delivery windows are calculated at checkout based on your specific location.